What is the error message (if any)?
Please share your workflow
(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)
Share the output returned by the last node
Information on your n8n setup
- n8n version:
- Database (default: SQLite):
- n8n EXECUTIONS_PROCESS setting (default: own, main):
- Running n8n via (Docker, npm, n8n cloud, desktop app):
- Operating system:
Hi @Adriana_Durand_Calle Welcome!
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Hi @Adriana_Durand_Calle
Welcome to the n8n cmmunity 
To help you better, could you please share a screenshot of the workflow canvas, explain which event is supposed to start the workflow, and confirm whether there is any Trigger node configured.
With this information, it will be much easier to guide you in the right direction.