Agent continues to respond with a specific message

Questions
1

Dear all,

I have a flow in n8n for an agent on WhatsApp. In this flow, when human support occurs—that is, the person joins the conversation using the WhatsApp number connected to the agent—the agent stops responding, based on a rule created in Redis.

However, I’d like my client, the same one providing human support, to send a specific message to the agent (perform a specific action), for example, the agent to continue responding.

In other words, when the agent provides human support, the agent stops responding.

When the agent sends a specific message, the agent continues responding. Is there a way to do this?

  • n8n version:1.114.4
  • Database (default: SQLite): Postsgre
  • n8n EXECUTIONS_PROCESS setting (default: own, main): own
  • Running n8n via (Docker, npm, n8n cloud, desktop app): Docker / Portainer
  • Operating system: Ubuntu
1 Like
2

hey @Digicom_Inteligencia

old post but curious did you figure this out?

i had the same problem. human takes over, bot needs to stop, then when you’re done the bot should continue. was using workarounds but it got very messy.

ended up building something for this - trilox.io

has a node that checks who’s handling the conversation, and you can hand back to bot when done.

let me know if you’re still stuck, happy to help