Can we initate a chat to telegram or whatsapp

Help me Build my Workflow
1

So I’m working on this workflow where I’m gonna need to send a notification(as a message) on Telegram.

  • So here we are initiating conversation by the bot, rather than replying.
  • I tried this ‘send message’ action in ‘message’ resource. So it is asking for chat ID.
  • Basically I want to initiate a chat.

WORKFLOW:

1. Trigger: New Email Received

Extract fields:

  • from, subject, email body, received at
  • id of latest message, message-id, thread-id

2. Filter for Customer Emails

  • Check email-id in DB → lookup employee-id
  • If employee-id exists → it’s an internal email → ignore
  • Else → it’s from customer → proceed

3. Assign Label

  • Use subject + body to predict issue label (e.g., billing-issue, product-issue)
  • Assign label using AI or rules (store as label_by_ai in DB)

4. Send Message to CS Team (via Bot Interface)

Message includes:

  • from, subject, received at, email body
  • Suggested: label, priority, ticket-worthy status

5. CS Team Reviews & Replies

Via WhatsApp/chat interface/bot

CS Reply Options:

  • :white_check_mark: “Should make ticket” → includes:
    • label
    • priority
  • :cross_mark: “Not ticket-worthy” → label it as general
2

When you hover over the chat id on the telegram node, it states you can use a @username as well.
image
Now Im not sure if you can target a specific user as such as it states “channel”.
Ideally you’ll need to know the chat id if the target.

With whatsapp the only way to reach someone is via a templated message which you need to setup first on meta.com

1 Like
3

Thank you so much

4

Are you trying to send a telegram message to a channel though? Reading your workflow again it sounds like you are?

5

yes, Actually.
So Part1 sends the notification message to the channel or group, where other CS teams are there.
when they reply to this notification part2 workflow will be started.