Cannot delete workflow stuck in infinite loop - now unable to access n8n account

Questions
1

Describe the problem

Hello,

I’m experiencing a critical issue with my n8n Cloud account. Here’s what happened:

  1. A workflow entered an infinite loop and started consuming excessive resources
  2. I attempted to delete the workflow but was unable to do so
  3. Now I’m having difficulty accessing my n8n account altogether

The workflow seems to be stuck and is preventing me from properly managing my instance.

What I’ve tried

  • Attempting to delete the problematic workflow (unsuccessful)
  • Trying to access my account multiple times
  • The workflow continues to run in a loop

Current status

  • n8n version: 2.1.4
  • Plan: Pro (Monthly)
  • Workspace: hammer1930
  • Running via: n8n Cloud
  • Workspace status: Currently online but with access issues

Request

I need assistance from the n8n support team to:

  1. Stop the workflow that’s stuck in an infinite loop
  2. Delete or disable the problematic workflow
  3. Restore full access to my account

This is urgent as it’s preventing me from using my n8n instance. Any help would be greatly appreciated.

Thank you!

2

Welcome to the community @workflow_hammer :tada:

Since this is affecting your paid Pro account, reach out immediately through these channels:

Email: [email protected] (mention “URGENT - Infinite Loop Blocking Access”)

Cloud Dashboard: If you can access it, look for the support/help option

2. Information to Include

When contacting support, provide:

Workspace ID: ?

n8n version: 2.1.4

Plan: Pro (Monthly)

Issue: Workflow in infinite loop preventing account access

Workflow ID (if you can retrieve it)