Describe the problem/error/question
I can’t access my n8n cloud workspace anymore. When I try to sign in to the admin panel with my owner email, I see a success message, but I never receive the magic sign-in link in my inbox. My workspace now shows a 404 error page. I think it has something to do with my trial ending. However I have no idea how to resolve this.
What is the error message ?
No workspace here (404)
“Your workspace was taken offline. This usually happens when a trial or subscription has ended.”
No magic link in my inbox
Information on your n8n setup
- n8n version: Not sure (likely latest cloud version)
- Database (default: SQLite): Not sure
- n8n EXECUTIONS_PROCESS setting (default: own, main): Not sure
- Running n8n via: n8n Cloud
- Operating system: n/a (browser-based)
If someone from the n8n team could help me check why I’m not receiving the login email, that would be great. I also tried the “Write to us” button on the website, but nothing happens when I click it.
Thanks in advance!
Wessel
1 Like
Hey Wessel – just wanted to chime in and say I’m having the exact same issue, and it’s been going on for several days now.
My subscription ended recently because of a failed payment, and ever since then, I haven’t been able to renew it or access my workspace either. I try signing in with my owner email, it says the magic link was sent, but nothing ever shows up in my inbox. Super frustrating.
I also emailed [email protected] with all the details, but haven’t gotten any response yet. It’s honestly a big blocker — I had to switch to another tool just to keep things moving for a current client project. Really hoping someone from the n8n team sees this soon and helps sort it out. 
Good luck,
One more detail I would like to mention is that am logged in with my work email.
I am having the same issue. My free trial ended and I tried to login to start the subscription and I never receive a magic link.
Hopefully they reply soon, you should have got emails before maybe more instruction on there.
any luck with this?
i am having the same problem and getting no response from support
deleting browser history seems to work and now received magic link.
