Can't change instance ownership of n8n cloud enterprise

Questions
1

Describe the problem/error/question

We contacted n8n support but after few weeks there was no solution. Have others experienced similar issues when changing instance ownership? We are getting SAML users may not change their email address even after we disable SSO.

What is the error message (if any)?

Please share your workflow

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Share the output returned by the last node

Information on your n8n setup

  • n8n version: 2.9
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app): n8n cloud
  • Operating system:
2

So this is a Cloud thing which means you cant touch the database yourself and the issue is that even after disabling SSO the owner account is still flagged as a SAML user internally. Try going to Settings > Users, click the menu on the owner account and hit “Allow Manual Login” before disabling SSO — that might clear the SAML flag and let you change the email. If that doesnt work youre kinda stuck waiting on n8n support since theyre the only ones who can reset that flag in the database on Cloud, Id email help.io again and specifically ask them to reset the auth method for the owner user.

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3

Thanks @achamm. n8n support was eventually able to help.

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