Can't pay for subscription and workspace is offline (404)

Questions
1

Describe the problem/error/question

I can’t change or upgrade my plan in n8n Cloud. When I try to pay for a plan, I receive a generic error message (“Something went wrong”). After trying several times, my workspace was taken offline and now shows a 404 error.

What is the error message (if any)?

  1. On plan change attempt:
    2.“Something went wrong. Please try again later. If the issue persists, you can contact our support team using the button below.”*
  2. When visiting my workspace:
    4.“No workspace here (404) – Your workspace was taken offline. This usually happens when a trial or subscription has ended.”*

Please share your workflow

Not applicable.

Share the output returned by the last node

Not applicable.

Information on your n8n setup

  • n8n version: Latest on n8n cloud
  • Database: n/a (cloud)
  • n8n EXECUTIONS_PROCESS setting: default (cloud)
  • Running n8n via: n8n Cloud
  • Operating system: Windows (local)

Additional info:

I tried using different browsers, incognito mode, and cleared cookies—still not working. Please help me recover access and process the payment.

Thank you!

2

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