Can't upgrade my account

Questions
1

Guys, I’m creating this post because no one from n8n or Paddle answer my e-mails.
I’m trying to do the upgrade in the platform but I can’t. I tried to do it whit 3 different cards and it doesn’t work.

I sent the e-mail from lucas.alves@fawkesgroup.com.br

Thank you

2

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
3

I AM NOT WORKING FOR N8N, just few suggestions:

  1. Email billing@n8n.io directly (more responsive than general support)
  2. Try using PayPal instead of credit cards if available
  3. Ensure your card isn’t blocking international transactions (Paddle processes payments from UK)
  4. Include your n8n Cloud username and detailed error messages in correspondence