Can't Upgrade Plan

Questions
1

Describe the problem/error/question

What is the error message (if any)?

Please share your workflow

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Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
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  • Operating system: IOS

I’ve used up my trial period and want to upgrade, but can’t. I’ve been trying to upgrade for several days. I’m in Mexico, but my business is based in the US. Mexico autofills when I start the payment process. When I enter a US zip code, I get the message that there’s an internal error. Sometimes, I can get to the second page of the upgrade to enter payment information. When I try to process payment, I get the message that the payment can’t be processed and I should try again later. What should I do to upgrade and continue using my account?

2

Hey @Elaine_Shelly I’m not sure what to do exactly, but your best bet is probably contacting help@n8n.io this could also be occuring because yoir in mexico but your trying to pay with a US card? idk how it rlly works, but your best bet is contacting support.

3

Thanks! Will contact them.