Change Account Owner (previous owner has left)

Questions
1

URGENT

I need to change the account owner, as the previous owner has left and not changed ownership, meaning we cannot upgrade.

Our instance is currently down, so this is urgent
Andy

Describe the problem/error/question

What is the error message (if any)?

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
3

Good morning @andyboom15
Ownership transfer in n8n is done by changing the current owner’s email.
If you have access to the previous owner’s data, you go to personal > settings > and change the owner’s email.
If you don’t have access, then you need to contact via help@n8n.com
Change Instance Ownership or Username | n8n Docs

4

Hi, @tamy.santos we dont have the previous persons password, so we cannot login as them.

5

In this case, only via support email.

6

no one at support is replying, been nearly 24hrs. We have a customer and their whole integration is down

7

What is your email, the subject of the email, the day and time it was sent?

8

subject - n8n Account Ownership Change

sent from leemcdonald@bbdboom.com at 1453, sent yesterday

9

Which day?

10

yesterday, 27th may

11

hi any update on resolving this? sorry to chase, this is super urgent

12

@andyboom15 I’m afraid it may take a few days, it really depends when they reply, but hopefully they’ll be quick.

When you get back into the account on your admin panel I recommend downloading all your workflows incase something like this happens again.