Cloud instance not loading (black screen after login)

Questions
1

Hello,
My n8n Cloud instance is not loading after login.
Instance URL:

After logging in, the screen stays black.
Tried multiple browsers and networks.
Even https://app.n8n.cloud/account shows 404.
Could you please restart or repair my instance?
Thank you.

Describe the problem/error/question

What is the error message (if any)?

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
1 Like
2

I have the same issue with version 2.9.3 on cloud. Restarting the instance won’t fix it, cleared cache, tried another browser. I only get a black screen. Help!

1 Like
3

Hi @tomoaki0080 Welcome!
Consider rolling back to the previous stable version of n8n from your cloud dashboard. Although if you cannot even access your Admin Dashboard consider waiting for some time it would be fixed, if the issue persists just reach out to [email protected] for inspection.

4

Hey, the 404 on the account page pretty much confirms your instance crashed on the backend, so clearing cache or switching browsers won’t help here. Try logging into the admin dashboard at app.n8n.cloud/manage — sometimes you can still access that even when the instance itself is down and trigger a restart from there. If that doesn’t work you’ll need to reach out to n8n support at support.io since only they can restart crashed cloud instances on their end. Once it’s back up, check if you have any workflows processing large amounts of data because that’s usually what causes these crashes.

5

I fixed my issue by upgrading to a newer version (2.10.x) which probably forced flushing the cache server-side.