I’m using this template to create a Jira ticket from a Zendesk ticket.
Now, I need to establish a workflow that updates the Zendesk ticket status and/or adds a comment to the Zendesk ticket whenever the Jira ticket changes to a specific status such as “completed”
Is there an available template, or can anyone assist me in building this workflow? Thank you!
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@Tien_Nguyen , I would rather go with the Jira App integration. It is free to use and works well with Zendesk (see Setting up the Zendesk Support for Jira integration). You might need to add some Zendesk triggers to handle updates coming from Jira issues the way you want the corresponding Zendesk ticket to transition. It does not require any mediator (like n8n) for it to work.
If for some reason, this is not an option, then I would consider utilizing Jira triggers to initiate the n8n workflow. You can start the workflow on such events as “issue updated”, “comment created”, etc.
The problem I see, however, is that you also use n8n to update Jira based on the events happening in Zendesk. This can create an endless loop when Zendesk sync to Jira causes the workflow to update Zendesk back. You have to consider all the overlaps where these two workflows can fire up each other.
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