Create ai agent that emails me when it can't answer the question

[aya]

Hi @Andrew_Sutton,

Sorry about the late reply. There’s s similar post in the forum with a workflow example that uses the Workflow Tool and a Memory Manager node:

Sending Chat History to a Workflow via Tool

Describe the problem/error/question I’ve adapted an AI workflow template, that passes a user’s query to a workflow tool when the answer isn’t known. That tool then responds asking the user to repeat their question and include their Email address so that a human can get in touch. This is working, but I’d like to avoid the user having to repeat the question by passing the full conversation history to the tool once the Email address has been supplied (this is to raise a support ticket.) However I c…

Maybe that’ll help!