Create Zendesk Ticket from Slack Thread

[rvfranc]

Hey community,

I’m trying to build a workflow that reads a slack thread and create a Zendesk ticket. Im able to make it work (ticket is created) but its taking only the main thread. How to, for each message posted in the thread, also add as a comment in the ZD ticket?

[rvfranc]

Thanks for your quick reply here @Bringasher =)

I’m trying this approach but it ends up creating a ticket for each message in the thread. I need the main message (thread) to create the ticket and messages in the thread (each) to be a public comment in the ticket. Is that feasible?

[moosa]

it is because you are getting 2 json from slack node.
now you can add a code node(after slack) and make it give one json output, this will make zendesk node to run only once.

[rvfranc]

Thanks @Bringasher and @moosa ! I was able to make it work o/