Hi, I have a workflow which turns Slack messages into tickets. This workflow contains formatters to pull information from the message like email, phone number, etc. In the last step, I need it to create a ticket using the information extracted from the previous node.
The step before the ticket creation is Zendesk user creation, it creates a user for unique email addresses, and updates if they are already a user. This allows me to have a user ID available in creating a ticket.
But on the last step, “create a ticket” in Zendesk node, it doesn’t have the fields I need to set the requester, or the user of the ticket. It also doesn’t have a way to make the first comment private.
I’m not good at coding to make my own HTTP request so I’m relying on the available features in the nodes. If I really need to do it, can someone explain it in a way that’s easy to understand for begginners.
Our company relied on the native integration of zendesk and Zapier, so we are still unsure if using this N8N workflow would be effective given this issue.