Create Zendesk Ticket – RapidAPI Endpoint Integration for n8n

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Create Zendesk Ticket – RapidAPI Endpoint Integration for n8n

1. What This API Does

The Create Zendesk Ticket API allows you to automatically generate new support tickets inside your Zendesk workspace.
By sending a simple POST request with ticket details (subject, description, priority, requester email, and API token), the endpoint handles all validation and creates the ticket using Zendesk’s official API.

This is ideal for:

  • Automated support pipelines
  • User-submitted form workflows
  • Internal escalation processes
  • Replacing manual ticket creation with automated flows

2. :warning: Mandatory: You Must Subscribe on RapidAPI First

Before using this API in n8n, you must subscribe to it on RapidAPI.
Without an active subscription, all requests will fail due to missing authentication.

3. RapidAPI Listing URL

Subscribe here:
https://rapidapi.com/shamiroxs/api/create-zendesk-ticket

4. Public Endpoint URL

https://create-zendesk-ticket.p.rapidapi.com/create-zendesk-ticket

5. Required Headers

X-RapidAPI-Key: $env.RAPIDAPI_KEY
X-RapidAPI-Host: create-zendesk-ticket.p.rapidapi.com
Content-Type: application/json

6. Required Body Parameters

Parameter Type Required Description
subject string yes Title of the ticket
description string yes Body text / details of the issue
priority string yes One of: low, normal, high, urgent
requester_email string yes Email of the user who is submitting the ticket
api_token string yes Zendesk API token for authentication

7. Complete Ready-to-Import n8n Workflow JSON

The workflow includes:

  • Set Node to define all required ticket fields using environment variables
  • HTTP Request Node to call the RapidAPI endpoint

Copy, paste, and import into n8n:

8. Ideas for Customization

Here are some ways you can expand this workflow:

  • Dynamic priorities based on keywords or customer type
  • Connect to forms (Tally, Typeform, Google Forms) to create tickets from submissions
  • Forward attachments by adding conversion + Zendesk upload steps
  • Auto-assign tickets using additional Zendesk API calls
  • Trigger from webhooks for instant support creation
  • Add logging using n8n’s built-in Data Stores