Credential not appear o disappear from a workflow

[A_A4]

@mredodos

Hi, one of our users created a workflow. We set credentials manually as admin, BUT

1 All the existent credentials do not appear at all, missing all credentials.
2 if we add a new credential after refreshing the page, it disappears again. the user if stay in the workflow after i set credential, see the credential marked “unavailable”

what append ?

Hi @mredodos
Most likely the workflow is in project A, but the credentials you created live in another project or in your personal workspace. In that case, the workflow’s node credential dropdown will simply not list them for that project. [Projects]

What to check / do

1. Confirm the project of the workflow

• Open the workflow and check which project it belongs to.

2. Make sure the credential is in the same project

• Create the credential inside that same project, or

• Move the existing credential into that project. [Projects – move workflows and credentials]

3. Ensure the user is a member of that project

• In Project settings → Project members, add the user with a role that at least has credential:list and credential:read (or higher, like credential:use via your custom role setup). [Projects; [Common custom role examples]

4. If using personal workspace instead of projects

• As admin/owner, use credential sharing to share the credential with that user so they can use it in their workflow. [Workflow sharing]