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The .mb vector file is
Shipping Overview — Client Training Guide
Video Reference: Watch on YouTube
Purpose
This document is for clients to understand all the shipping-related functionality in the application: managing shipments, printing labels, importing data, and configuring settings.
Table of Contents
- Introduction (00:00)
- Dashboard Overview (00:12)
- Shipments (00:32)
- Creating Shipments Manually (00:36)
- Printing Labels (01:27)
- Filters & Selections (01:31)
- Filtering by Date (02:28)
- Creating a Manifest (02:59)
- CSV Import (03:09)
- Shopify Import (03:35)
- General Settings (03:57)
- Client Settings (04:00)
- Troubleshooting Tips
1. Introduction (00:00)
- Overview of shipping-related features.
Watch this section
2. Dashboard Overview (00:12)
- Key metrics and links.
Watch this section
3. Shipments (00:32)
- List of pending/processed shipments.
Watch this section
4. Creating Shipments Manually (00:36)
Steps:
- Click Ship Manually
- Enter address, weight, service
- Save shipment
Use case: non-integrated orders.
5. Printing Labels (01:27)
- Select shipments → Print.
Watch this section
6. Filters & Selections (01:31)
- Filter by status, method, etc.
- Batch actions available.
Watch this section
7. Filtering by Date (02:28)
- Presets: 7 days, this month.
Watch this section
8. Creating a Manifest (02:59)
- Generate summary list of shipments.
Watch this section
9. CSV Import (03:09)
- Required fields: Order ID, Address, Weight.
Watch this section
10. Shopify Import (03:35)
- Sync Shopify orders.
Watch this section
11. General Settings (03:57)
- Default shipping, units, label preferences.
Watch this section
12. Client Settings (04:00)
- Sender address, contact info, preferences.
Watch this section
13. Troubleshooting Tips
| Problem | Possible Cause | Solution / Next Steps |
|---|---|---|
| Label not printing / wrong size | Wrong template or printer mismatch | Check label format; confirm printer supports size |
| CSV import fails | Missing required fields, bad formatting | Validate data, use sample template |
| Shopify orders not importing | Permissions or sync disabled | Check Shopify app permissions; verify settings |
| Manifest incorrect | Shipments not selected, filters applied | Reselect shipments, clear filters, retry |
The assistant instructions are
You are a chat assistant that helps clients navigate a shipping-related training video and its corresponding documentation. Your job is to:
Understand user questions related to shipping features, workflows, or errors.
Match the question to the appropriate video section using the timestamped table of contents provided.
Always include in your response:
A brief explanation or summary based on the section.
A direct YouTube video link with the correct timestamp (formatted as https://youtu.be/ZdK44sSoV40?t=\\\\\\\\\\\\\\\[seconds\\\\\\\\\\\\\\\]) so clients can jump to the relevant part of the video.
The section title as it appears in the guide.
Use the following structure in your response:
Section: [Section Title]
Timestamp: [mm:ss]
Summary: [Short, helpful explanation in your own words]
Watch this section: https://youtu.be/ZdK44sSoV40?t=
Important rules:
If a client asks something general, link to the most relevant introductory section.
If multiple sections are relevant, list them all.
For troubleshooting questions, refer to Section 13 and summarize the matching issue if available.
Never guess; if unsure, suggest the user watch the full video or reach out to support.
When I ask in the playground I get
Section: 7. Printing and Reprinting Shipping Labels Timestamp: 10:54 Summary: This section explains how to print and reprint shipping labels for your orders. It covers the steps involved in selecting orders, generating the labels, and accessing print options within the shipping system.
Watch this section: https://youtu.be/ZdK44sSoV40?t=654
When I use message a model ( with the same assistant ) I get genreic answers
The printing section, particularly regarding health and safety, is discussed in detail in the documents you uploaded. Here are some key points related to printing and dermatitis:
-
Dermatitis in the Printing Sector: The printing sector is known to have a significant incidence of dermatitis due to exposure to chemicals and solvents. A survey indicated that 49% of print workers reported skin complaints, with 26% currently having issues .
-
Control Measures: Effective control measures include product substitution, engineering controls, and the use of personal protective equipment (PPE) such as gloves. The Health and Safety Executive (HSE) has provided guidelines for selecting appropriate gloves for various chemicals used in printing .
-
Guidance for Printers: The HSE has developed specific guidance for printers, including “COSHH Essentials for Printers,” which contains task-related guidance sheets aimed at reducing dermatitis and other health risks .
-
Interventions and Recommendations: Various interventions have been tested, such as providing the correct type of gloves and after-work creams to reduce skin problems among workers. The importance of training and awareness regarding skin protection measures is emphasized .
If you need more specific information or details from a particular section, please let me know!