It seems like ServiceNow Create Incident operation doesn’t provide an option to populate custom fields.
Additional Fields section is static, so users are not able to see newly created custom fields.
Both optional and required custom fields are not being shown on UI.
At the same time, newly created fields are being shown when using
GetAll Incidents operation.
Here is the screenshot (
Demanded by Field is a custom field):
Is there a plan to enable custom fields support when creating an Incident using ServiceNow API?
Please, let me know if you need more information on this.
Thanks for your help in advance