Hello,
I am managing a client n8n account hostd on the cloud platform. However, I keep getting this error when trying to access a template from a node
The workspace is up and running but keeps giving the error below
This is the url that gives me the offline page:
{{clientdomain}}.n8n.cloud/templates/1962(I have replaced the actual url with a placeholder here )
It looks like your topic is missing some important information. Could you provide the following if applicable.
Hey @Imperol,
I have just given it a quick test on my Cloud instance and it appears to be working ok, Is it possible that your instance is busy and the timing is just unfortunate?
Can you share the cloud username so we can check the logs for the instance?
The workspace responded much later. I will share via PM
More issues @Jon
How much memory is available for the cloud users? Whenever am running huge data sets( well, not that large, 500 or so Items that I comfortably run on other clients self hosted) I get this error.
This is the third workspace to have these issues. At times its hard to vouch for the cloud platform over self hosting due to such challenges
Hey @Imperol,
Page Unresponsive is not related to the memory available to the cloud instance and it is a client side side issue normally caused when running more data than the browser can handle. A browser tab typically has 2GB of memory available to it which can cause some problems with larger workflows when testing in the UI.
Running the workflow in the background from a schedule would normally be ok but we would recommend using sub workflows for better memory usage. If a cloud instance runs out of memory you will normally see a connection lost message and the 503 errors.
The memory available on each cloud plan is below
Start: 320mb RAM, 10 millicore CPU burstable
Pro (10k executions): 640mb RAM, 20 millicore CPU burstable
Pro (50k executions): 1280mb RAM, 80 millicore CPU burstable
@Jon The reason I say this is
I got a few clients both working with different hosting needs. I got an instance running on railway and my pc myself and te clients use various hosting providers
On ALL that are self hosting, I rarely if Ever, experience the issue. But for the cloud hosted ones, I am almost certain to get a few such errors in due course of my automations
So yes and no, Its about the cloud…
Is there a way this ram could be increased?
Hey @Imperol,
The only way to increase the memory on cloud would be to change packages but the cloud memory is very unlikely to cause the browser issue you are seeing, I see it on my self hosted install sometimes that has lots of memory.
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