Failing to activate licence using the key

Describe the problem/error/question

I am currently facing an issue when trying to add the n8n key I get an error on the screen short I did the deployment to AWS EB using the n8n docker image

What is the error message (if any)?

Screenshot 2024-01-17 at 10.29.14

Information on your n8n setup

  • n8n version: 1.22.5
  • n8n EXECUTIONS_PROCESS setting (default: own, main): own
  • Running n8n via (Docker, npm, n8n cloud, desktop app): Docker
  • Operating system: AWS EB

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:

Hi @Simba_Sindiso_Dube, I am sorry you are having trouble.

This error message appears if your license key has been tied to a different instance before.

This can for example happen if the data in the /home/node/.n8n directory of your n8n containers isn’t persisted. This directory is used to store n8n’s encryption key based on which the unique ID of each n8n instance is generated.

Can you make sure you persist your data, then reach out to your n8n sales contact to obtain a new license key? If you’re on the startup plan, could you reach out to [email protected] with your current activation key? I’ll then update this for you.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.