Forgot password Link not being sent!

Questions
1

I’m using n8N cloud.
Tried to sign in with my password (been getting in with it for 2 weeks, multiple times a day)

Didn’t work.
I used “Forgot Password”.
No link was sent to email.
Did it again.
No link was sent to email.
I am actively working on client accounts and my own. I have no access to my instance.

2

Hi @TanyaM

Please send an urgent email to support@n8n.io.

Include in the email:

  • The email address associated with the account.
  • Your instance URL (e.g., your-company.n8n.cloud).
  • Mention that you have tried the “Forgot Password” flow multiple times with no email received.
4

I escalated as told (to this email).

I did these already and nothing.

Quick checks first (2 minutes, in case it’s something simple):

  • Confirm you’re entering the exact email the account is registered under typos or a secondary email get you a “silently does nothing” result, not an error
  • Check spam/junk/promotions folders, and search your inbox for “n8n” rather than scrolling
  • Try a different browser or incognito window, and a different network if possible (corporate firewalls/VPNs sometimes swallow these emails)
  • Wait 10–15 minutes between attempts firing off several resets back-to-back can trigger rate-limiting that suppresses the email entirely

I used magic link and that got me in – This time. Last time it did not.