Freshdesk node SSLV3 failure

Questions
1

Describe the problem/error/question

Freshdesk node failure

What is the error message (if any)?

write EPROTO 28E231D1187D0000:error:0A000410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure:../deps/openssl/openssl/ssl/record/rec_layer_s3.c:1605:SSL alert number 40

Please share your workflow

Share the output returned by the last node

{
“errorMessage”: “write EPROTO 28E231D1187D0000:error:0A000410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure:../deps/openssl/openssl/ssl/record/rec_layer_s3.c:1605:SSL alert number 40\n”,
“errorDetails”: {
“rawErrorMessage”: [
“write EPROTO 28E231D1187D0000:error:0A000410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure:../deps/openssl/openssl/ssl/record/rec_layer_s3.c:1605:SSL alert number 40\n”
],
“httpCode”: “EPROTO”
},
“n8nDetails”: {
“nodeName”: “Freshdesk”,
“nodeType”: “n8n-nodes-base.freshdesk”,
“nodeVersion”: 1,
“resource”: “ticket”,
“operation”: “create”,
“time”: “26.6.2025, 15:30:56”,
“n8nVersion”: “1.99.1 (Self Hosted)”,
“binaryDataMode”: “default”,
“stackTrace”: [
“NodeApiError: write EPROTO 28E231D1187D0000:error:0A000410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure:../deps/openssl/openssl/ssl/record/rec_layer_s3.c:1605:SSL alert number 40”,
“”,
" at ExecuteContext.freshdeskApiRequest (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/n8n-nodes-base@file+packages+nodes-base_@[email protected]_asn1.js@5_12b981d6b49d407a163f4d5244314033/node_modules/n8n-nodes-base/nodes/Freshdesk/GenericFunctions.ts:48:9)“,
" at processTicksAndRejections (node:internal/process/task_queues:105:5)”,
" at ExecuteContext.execute (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/n8n-nodes-base@file+packages+nodes-base_@[email protected]_asn1.js@5_12b981d6b49d407a163f4d5244314033/node_modules/n8n-nodes-base/nodes/Freshdesk/Freshdesk.node.ts:1201:22)“,
" at WorkflowExecute.runNode (/usr/local/lib/node_modules/n8n/node_modules/.pnpm/n8n-core@[email protected][email protected][email protected]_/node_modules/n8n-core/src/execution-engine/workflow-execute.ts:1187:9)”,
" at /usr/local/lib/node_modules/n8n/node_modules/.pnpm/n8n-core@[email protected][email protected][email protected]_/node_modules/n8n-core/src/execution-engine/workflow-execute.ts:1536:27",
" at /usr/local/lib/node_modules/n8n/node_modules/.pnpm/n8n-core@[email protected][email protected][email protected]_/node_modules/n8n-core/src/execution-engine/workflow-execute.ts:2100:11"
]
}
}

Information on your n8n setup

  • n8n version:n8n version 1.99.1 (Self Hosted)
  • Database (PostgreSQL):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via n8n official Docker
  • Operating system: Kubernetes Cluster Google
1 Like
2

@Marc_van_Nuffel

Are you behind a firewall/proxy ?
You’re having ssl errors
If you have your own certificate try updating your docker command

3

@mrrobot
No, I am not behind a proxy or firewall.
I’m using the official Docker image with a startup license. Other service nodes like OpenAI and Google are working fine — the issue only occurs with the Freshdesk node, where I’m getting SSL errors.

So I suspect this might be caused by an outdated certificate in the base OS of the Docker container.

A couple of questions:

Do you also provide official docker-compose files so we could build the image ourselves?

Has no one else reported this issue with the Freshdesk node?

I’m just trying to open a ticket — but so far, no luck.