# Freshdesk Trigger

**URL:** <https://community.n8n.io/t/freshdesk-trigger/201759>\
**Category:** Feature Requests\
**Tags:** freshdesk\
**Created:** [October 8, 2025, 10:07am UTC](https://community.n8n.io/t/freshdesk-trigger/201759 "2025-10-08T10:07:34Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Gabriel\_Amaro\_da\_Luz](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/gabriel_amaro_da_luz/32/127019_2.png) [@Gabriel\_Amaro\_da\_Luz](https://community.n8n.io/u/Gabriel_Amaro_da_Luz)\
**Post date:** [October 8, 2025, 10:07am UTC](https://community.n8n.io/t/freshdesk-trigger/201759/1 "2025-10-08T10:07:34Z")

</div>

## The idea is:

Add a new “Ticket Created” trigger for the Freshdesk integration in n8n.

## My use case:

When a new ticket is created in Freshdesk, I need to automatically update a specific field in that ticket. This isn’t currently possible using Freshdesk Automations alone.

## I think it would be beneficial to add this because:

Right now, the only way to achieve this is by creating a Webhook in Freshdesk that calls n8n every time a ticket is created. If n8n had a native trigger for new ticket creation, this setup could be handled entirely within n8n — eliminating the need for a separate Automation in Freshdesk and simplifying the overall workflow.

## Any resources to support this?

## Are you willing to work on this?