Freshservice Node Error

[raymondvianna]

Hi everyone,

I’m trying to activate a Freshservice node in n8n to retrieve ticket information, but I’m encountering an error related to the description field. Here’s the error message I’m getting:

{
  "errorMessage": "Cannot read properties of undefined (reading 'description')",
  "errorDetails": {},
  "n8nDetails": {
    "n8nVersion": "1.104.2 (Self Hosted)",
    "binaryDataMode": "default",
    "stackTrace": [
      "TypeError: Cannot read properties of undefined (reading 'description')",
      "    at ExecuteContext.freshserviceApiRequest (...)",
      "    at processTicksAndRejections (...)",
      "    at ExecuteContext.freshserviceApiRequestAllItems (...)",
      "    at ExecuteContext.handleListing (...)",
      "    at ExecuteContext.execute (...)",
      "    at WorkflowExecute.runNode (...)"
    ]
  }
}

Interestingly, when I run an HTTP Request to the same Freshservice endpoint manually, it works fine and returns the expected data, including the description field.

I’ve seen a few similar reports in the community, but I haven’t found a clear solution yet. Has anyone faced this issue and found a workaround or fix?

Thanks in advance!

[fahmiiireza]

Hi there, i’ve found a similar error with your problem, maybe the solution in here can help you as well

Error message is caused of a wrong domain name.
Just enter your domain without the .freshservice.com

maybe you can try that