# Freshservice Node Error

**URL:** <https://community.n8n.io/t/freshservice-node-error/161129>\
**Category:** Questions\
**Created:** [August 3, 2025, 2:18am UTC](https://community.n8n.io/t/freshservice-node-error/161129 "2025-08-03T02:18:46Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![raymondvianna](https://avatars.discourse-cdn.com/v4/letter/r/ecd19e/32.png) [@raymondvianna](https://community.n8n.io/u/raymondvianna)\
**Post date:** [August 3, 2025, 2:18am UTC](https://community.n8n.io/t/freshservice-node-error/161129/1 "2025-08-03T02:18:46Z")

</div>

Hi everyone,

I’m trying to activate a Freshservice node in n8n to retrieve ticket information, but I’m encountering an error related to the `description` field. Here’s the error message I’m getting:

```auto
{
  "errorMessage": "Cannot read properties of undefined (reading 'description')",
  "errorDetails": {},
  "n8nDetails": {
    "n8nVersion": "1.104.2 (Self Hosted)",
    "binaryDataMode": "default",
    "stackTrace": [
      "TypeError: Cannot read properties of undefined (reading 'description')",
      " at ExecuteContext.freshserviceApiRequest (...)",
      " at processTicksAndRejections (...)",
      " at ExecuteContext.freshserviceApiRequestAllItems (...)",
      " at ExecuteContext.handleListing (...)",
      " at ExecuteContext.execute (...)",
      " at WorkflowExecute.runNode (...)"
    ]
  }
}

```

Interestingly, when I run an HTTP Request to the same Freshservice endpoint manually, it works fine and returns the expected data, including the `description` field.

I’ve seen a few similar reports in the community, but I haven’t found a clear solution yet. Has anyone faced this issue and found a workaround or fix?

Thanks in advance!

 ![Captura de tela 2025-08-02 153821](https://europe1.discourse-cdn.com/n8n/original/3X/1/9/19370ab0dd3f4d3d868d58f6cdf04195a2d214cc.png)

---

<div class="post-metadata">

**Author:** ![fahmiiireza](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/fahmiiireza/32/111833_2.png) [@fahmiiireza](https://community.n8n.io/u/fahmiiireza)\
**Post date:** [August 3, 2025, 10:24am UTC](https://community.n8n.io/t/freshservice-node-error/161129/2 "2025-08-03T10:24:10Z")

</div>

Hi there, i’ve found a similar error with your problem, maybe the solution in here can help you as well

> Error message is caused of a wrong domain name.  
> Just enter your domain without the **.freshservice.com**

maybe you can try that

---

<div class="post-metadata">

**Author:** ![system](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/system/32/195824_2.png) [@system](https://community.n8n.io/u/system)\
**Post date:** [November 1, 2025, 10:24am UTC](https://community.n8n.io/t/freshservice-node-error/161129/3 "2025-11-01T10:24:27Z")

</div>

Closed on November 1, 2025, 10:24am UTC

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.