Hello Guys! I’m new to n8n, but I’ve seen a couple tutorial videos and I’m trying to automate ticket creations on freshservice, I have the API key sorted but I keep getting this error, I’ve also gone through the community notes and saw a similar problem which i think helped but got me here, the domain name being the culprit, that error got fixed but I’m on here now. any help?
Hey @Harlock hope all is well. Welcome to the community.
The error says “Open ‘details’ below and look for ‘cause’ section”. Have you? What does it say?
Well, you see all the errors and their descriptions, right? About missing fields?
those options aren’t available fields under that node
Is this a default or added field?
default fields… when i try to add fields, the options from the error descriptions aren’t available
and i attached screenshots, i guess the admins are still reviewing it.
I am looking at the ticket attributes for freshservice API ticket creation, and I do not see ticket_complexity or sap_module being default values.
same. that is the reason why i do not understand the error. i did everything to set the parameters right. i don’t really understand the problem.
Honestly these look like custom fields added to the ticket on top of the existing default fields.
Could you make an api call to ticket_form_fields and show the output?
curl -v -u api_key:X -X GET 'https://domain.freshservice.com/api/v2/ticket_form_fields'
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