What it does
This workflow connects Microsoft Teams ↔ GLPI:
-
Creates/updates GLPI tickets from Teams messages
-
Posts an initial automated response (AI)
-
Syncs Teams thread replies into GLPI TicketFollowup
-
Handles common GLPI API pitfalls (headers, token handling, content sanitization)
Why it’s useful
Support teams can work in Teams while GLPI remains the source of truth.
Highlights
-
Thread mapping: Teams threadId → GLPI ticketId (persistent storage)
-
Safe HTTP headers (prevents ERR_INVALID_CHAR)
-
Works with GLPI REST API (
/apirest.php)
Screenshots / Diagram
Workflow (sanitized)
(paste export without secrets)