Google reviews response automation

Questions
1

Hello everyone,

I’m currently working on setting up an agent to automatically respond to Google reviews, but I’ve run into a bit of a roadblock. Would anyone be willing to share their workflow with me?

I have everything configured in Google Cloud, and I’ve got my Client ID and Client Secret, but I keep receiving this error message:

“Google My Business API has not been used in project 818078172505 before or it is disabled. Enable it by visiting https://console.developers.google.com/apis/api/mybusiness.googleapis.com/overview?project=818078172505 then retry. If you enabled this API recently, wait a few minutes for the action to propagate to our systems and retry.”

The problem is, when I go to that link, the page just loads indefinitely and I can’t request authorization.

If anyone knows how to get this fully working and would be kind enough to walk me through it, I’d really appreciate it.

Thanks in advance! I’m also open to using Make for this (though I couldn’t get that to work either).

2

Hey @tami77, while you wait for a response, here are some things that might help:

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Tushar_darji, solomon - you’ve helped with similar issues before, can you take a look?

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3

Did you happen to have any ad-blocker running?
Can you try to turn it off?

4

@tami77 The endless-loading page is usually unrelated to n8n, it’s Google’s console being slow, an ad-blocker interfering, or being logged into the wrong Google account. Try:

Open the link in an incognito window with extensions off

Make sure you’re logged into the same Google account that owns the Cloud project

Go directly via APIs & Services → Library in the console, search “Google My Business API” (or “Business Profile API” GMB API was renamed), and click Enable manually instead of using the auto-generated link

One catch worth flagging: the Google Business Profile API (successor to “My Business”) requires manual approval from Google before you can use it just enabling it in console isn’t enough. You have to request access and wait, sometimes days. If you haven’t done that step, that’s likely your real blocker, not the loading page.

5

Hi @tami77 Welcome!
mybusiness.googleapis.com is not listed in the API Library until your Google account is approved for it, so that console link has nothing to load and searching the Library will not turn it up either. Apply through the Business Profile API contact form, pick “Application for Basic API Access”, send it from an email that is an owner or manager on the Business Profile, and include your project number from the Cloud Console dashboard. Requests are reviewed within 14 days.

Once you are approved you do not need to hand-build the calls. n8n has a Google Business Profile Trigger for new reviews and a Google Business Profile node with a Review > Reply operation, so the workflow is trigger, then your AI node, then reply.