Hi @Benjamin2
Based on your new info, this is what may have happened
The error you are seeing is a generic “catch-all” message, which means Google knows something is wrong but isn’t telling you exactly what. Since you can create clients for yourself but not for your colleague’s new account, the problem isn’t the process itself, but likely a missing setting or a restriction tied to that specific new account.
The most common culprit is the “OAuth Consent Screen.” Think of this as the digital “welcome mat” that users see when they log in. Every single new project requires its own consent screen to be fully configured. If any required field is empty or wasn’t “Saved and Continued” through to the very end, Google will block you from creating the Client ID.
You should also check the account permissions. Even if your colleague is part of your organization, she might not have the “Editor” or “Owner” role for this specific project. If she has “Viewer” or limited access, the console might let her open the creation page, but it will trigger an error the moment she tries to actually save the new ID.
Because this is a brand new Gmail account, Google might be applying a temporary security “cooldown.” To prevent spam, Google sometimes restricts new accounts from creating security credentials for a few days. Additionally, make sure the app is set to “Internal” (for your company only) rather than “External,” as external apps require a much stricter verification process.
Don’t overlook simple browser glitches. The Google Cloud Console is very complex and often gets confused by old cookies or cached data from other accounts. A simple switch to an “Incognito” or “Private” window, or trying a completely different browser, often clears up these “phantom” errors that don’t have a clear technical cause.
To solve this quickly, start by trying an Incognito window. If that doesn’t work, go back to the “OAuth Consent Screen” and make sure every page is filled out and saved. Finally, verify that your colleague is listed as an “Editor” in the project’s IAM settings. If all those fail, wait 24 to 48 hours for the new account to be fully trusted by the system.