Here is the flow:
1. Trigger: CRM Webhook/Schedule
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Webhook node or CRM integration (depending on your CRM)
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Receives order completion data with customer details
2. Send Initial Interactive Message
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WhatsApp Business Cloud API node or HTTP Request node using Twilio
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Send interactive message with Yes/No buttons
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Message: “Thank you, we are very pleased. Can you take 5 minutes to write a review?”
3. Wait for Response (Branch 1)
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WhatsApp Trigger node to capture button response
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Switch node to handle Yes/No responses
4. If YES → Send Review Link
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WhatsApp node
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Message: “Great, here is the link to write a positive comment at: [review link] or Do you want us to prepare it in a way that saves you time?”
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Include Yes/No buttons again
5. Handle Second Response
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Switch node for second Yes/No
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If YES → Trigger ChatGPT to generate review
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If NO → Send “waiting for publication” message
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6. ChatGPT Integration (if customer wants help)
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OpenAI node
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Prompt: “Write a review based on product: [product name] from brochure”
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Send generated review to customer via WhatsApp
7. Confirmation Messages
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WhatsApp node for final thank you
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Store feedback status in CRM
8. Handle NO Response (from first message)
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WhatsApp node
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Message: “I’m sorry your feedback isn’t positive, we’ll contact you immediately to understand what happened and how to fix it”
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Notification to owner/support team
