How do I make this tool only be called once every hour?
Sorry, I think I expressed myself incorrectly. I want the “Output TOOL” to have a one-hour cooldown.
The “Output TOOL” is activated whenever a customer wants to speak to an agent, but it activates when the customer types “agent” and anything after that, so I want it to have a cooldown between activations.
I dont think that is possible as the ai agent will call the tool as and when needed, not on a schedule. What is your exact use case so we can maybe recommend a better solution.
Can you also maybe explain what exactly the tool does? It looks like you’re calling another workflow. So if I assume the tool call’s workflow is to action something based on a scheduled time or cooldown period, then I would make that tool call workflow write an entry into a database of some action to complete. Then have another workflow which runs on a schedule to pick up incomplete action items from the database and then process them when the timestamp matches.
My AI agent chats with the company’s customers. When a customer wants to schedule an appointment, the tool triggers another workflow that sends the customer’s contact information to a human agent.
The error occurs when the customer has just stated they want to speak to a representative. After that, all messages sent by the customer trigger the tool, causing the human agent to be flooded with the same notifications from the same customer.
I’m looking for a way to prevent the human agent from being flooded with the same messages. The only solution I can think of is to somehow create a cooldown so the message is sent again to the human agent. But if anyone has another idea, I’d love to hear it.
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