When building chatbots with n8n, one question kept coming up from clients:
- “Can I see the conversations?”
- “Can I jump in when the bot messes up?”
The bot itself wasn’t the problem. The real challenge was giving clients a clean, simple way to be involved without digging through executions, logs, or raw webhook data.
So over the last few months, I’ve been building Trilox.
Trilox is a shared inbox for n8n chatbot conversations with human takeover:
- Bots handle chats by default
- Humans can jump in instantly when needed
- Conversations can be handed back to the bot
- WhatsApp, Telegram, Messenger, web widget — all in one inbox
I’m also building a dedicated n8n community node that plugs directly into workflows:
- Record bot + visitor messages
- Check who’s handling the conversation
- Escalate to a human when needed
- Receive human replies via webhook
We’re currently pre-launch and sharing progress publicly.
If this is something you’d use, you can join the waitlist to be the first to know when it opens:
Would love to hear how others are handling human-in-the-loop chatbots in n8n 
