How to switch between AI agent and human manager from one WhatsApp account?

Questions
1

Hi everyone,

I’m building a WhatsApp-based automation using n8n, where an AI agent handles customer chats. However, I also want to give a human manager the ability to take over the conversation from the same WhatsApp number, and switch back to the bot when needed.

I’m aware of WhatsApp’s policy that only one client/user can officially send messages per number (especially with the Business API), but I’ve seen projects where this kind of hybrid setup is working — possibly using third-party services or clever routing logic.

Has anyone here successfully implemented such a switch between AI and human manager from one WhatsApp account?
Would love to hear your insights, recommended approaches and videos.
Thanks in advance!

2

Hi @Nurmukhammed_Turlin, sounds to me like you need the right interface to work with the human agent. I work at Superchat(.com) and our tool on the WhatsApp Business API solves exactly this problem. You can work on WhatsApp Chats as people in a clean interface while being able to connect n8n through Webhooks and API calls. This way you can switch between human and automated while seeing who is doing what.

3

yeah, we’ve been thinking about an interface, but we are not sure if we would be able to afford it or. not(. is there any cheaper alternatives?

4

How many chats are you expecting per month? With how many contacts?

5

hi there, I’ve been setuping this thingy with library that integrated with n8n~
If you interest with my offer, kindly DM me, thanks!

6

Hey, I do have a similar situation, my whatsapp bot is ready but I need a dashboard for admin and human takeover for interaction with users

7

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