Hey everyone 
Following up on my last post about the AI character content generator — this time I built something different: an AI chatbot for LINE that actually knows when to get out of the way.
Most keyword-based bots fall apart the moment a customer is frustrated or asks something off-script. So I built this with Claude doing the heavy lifting:
→ Answers customer messages naturally, not just keyword matching
→ Detects frustration, explicit “let me talk to a human” requests, or complex issues
→ Automatically pauses itself and notifies the admin team when handoff is needed
→ Admin can hand control back to the bot with a simple webhook call
→ Logs every conversation to Google Sheets
Tested end-to-end on a real LINE Official Account — went through the usual real-world debugging (reply token expiry, empty-row lookups for first-time customers, etc.) before packaging it up.
Packaged it with a full setup guide (English + Thai) since I had a few people ask about this after my last post. Link in my profile if you want the exact setup — happy to answer questions about the logic here too.
Grab it here: [ AI Chatbot with Smart Human Takeover — LINE OA Bot with Auto Handoff (n8n Template) ]
Happy to answer questions about the logic here too.