I wrote this message to support yesterday. Please don’t disclose any personal information, but I have all the confirmations. I’m just repeating this message, as I haven’t received a response from the operator. I left all my personal information with the support email through which I contact you on this account.
I received the following response from the AI assistant:
Thank you for reaching out. As a reminder, n8n support communicates in English for faster service, so I will respond in English. To access your n8n account after your manager has paid for your subscription, please:
Go to n8n.cloud and use the email address associated with your paid account. Request the “magic link.”
Check your email (and spam folder) for the “magic link” and use it to log in.
After logging in, your workflows should be accessible if payment was successful.
If you still see the subscription request, make sure you are logging in using the same email address associated with your paid account. Only this email address will have access to your subscription and associated workflows.
If you continue to experience difficulties, please provide details of your login attempt and confirm the email address you are using so I can provide further assistance.
This thread is currently assigned to the n8n AI Assistant. You can contact an operator at any time by asking to speak. Responses to inquiries may vary, but with AI, responses are virtually instant.
This message was generated by the n8n artificial intelligence system to handle a large volume of customer support inquiries. AI-generated responses are provided for informational purposes only and may occasionally contain inaccuracies. They do not constitute professional advice, binding commitments, or guarantees. For important decisions, please contact our support team or the appropriate professional advisors.
But I still have a problem:
- I log in to my manager’s account via email
- I receive a link confirmation request in my email
- I click the link
- I see the same screen
- In some cases, a message appears stating that there is no such procedure
The account is definitely paid for. I can’t log in at all. I’ve attached all screenshots to the message.
Thank you for providing such detailed information and screenshots. Our systems are currently operational, so there are no outages affecting logins. Based on your description, it looks like your payment may not be activating the subscription correctly, or there could be an account setup issue.
Please try these steps:
- Go to n8n.cloud and request a magic link for … (the paid account).
- After clicking the link and logging in, if you see a message about no active workspace or being asked to subscribe again, click any green setup or activation button to finalize the subscription, or check your billing section at n8n.cloud to confirm the payment is shown as successful.
If you have already done this and the issue persists, reply to confirm, and we will escalate your case to our support team for individual review.
Thank you for your patience while we help resolve this.
This message was created by n8n AI system for high volume customer support. AI-generated responses are provided for informational purposes and may contain inaccuracies at times. They do not constitute professional advice, binding commitments, or guarantees. For critical decisions, please consult with our human support team or appropriate professional advisors.
Please call an operator. I think this is an isolated incident; the workflow is very valuable 
The manager tried logging into the admin panel, but the problem keeps repeating. I’m sending a video.
I am requesting to speak with a human operator immediately. My payment was successful (receipt attached), but my cloud instance is stuck in a subscription loop. This is a billing error that your AI cannot fix. Please escalate to the Billing Department.
Please check your mailbox 