I paid starter pack but not working

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1

Paid n8n Cloud plan but workflows not running in production (Active / Save issues)

Post:

Hi everyone,

I recently purchased an n8n Cloud paid plan, but I’m having issues running workflows in production mode.

Here is what’s happening:

  • I previously had an “Upgrade plan” message and then upgraded to a paid plan.

  • I have only one instance.

  • Save and Activate buttons sometimes appear but workflows do not trigger in production.

  • Manual executions work, but Cron / Schedule triggers do not run as production executions.

What I already tried:

  • Created a brand new workflow with Schedule Trigger

  • Restarted the instance

  • Used Personal Workspace (not Team)

  • Cleared browser cache and tried different browsers

  • Checked that I only have one instance

It feels like the instance might still be partially in trial mode or there is a provisioning / permission issue on the backend.

Has anyone experienced something similar after upgrading from trial to paid?

Do I need the instance to be reprovisioned by support, or is there a setting I’m missing?

2

Hi @Gursu_Girgin

In this case, the safest path is to contact support and ask them to check the instance and reprovision it if necessary. They can verify quotas, plan activation, and the background services responsible for scheduled executions, which aren’t things you can fully reset from the UI.

Include your Workspace name/ID, Instance ID, a link to one affected workflow, and mention that manual executions work but scheduled executions stopped firing after upgrading from trial to Starter. Explicitly ask them to check your quotas and plan status and to redeploy or reprovision your instance if needed.