I send a text message to my new Twilio number and I don't get a response!

Questions
1

Describe the problem/error/question.

The problem I have is the following. I set up a new phone number in Twillio and I hooked up n8n. I text Twilio a message such as “Hello how are you?” I”m expecting a response like “Thank you for reaching out to us”.
I don’t get any error messages. I get that my message is “Received” but, I never get a reply. I have tried everything at this point and am totally lost. I asked Chatgpt and have been at this for 6 hours. I have checked what feels like every setting.

If someone can help that would be great.

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

image
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Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
2

@Linda5000 twilio expects TwiML xml back from your webhook, if you just respond with plain text it won’t send anything. your Respond to Webhook node needs to return xml with the right content type, here’s a minimal working version:

set your twilio number’s messaging webhook URL to the production webhook URL from that node (the one with /webhook/ not /webhook-test/), make sure the workflow is active.

3

welcome to the n8n community @Linda5000
I’ve seen people leave the inbound SMS only to trigger the workflow, and then send the reply as an outbound message to the sender’s number using their account SID/Auth Token, because that helps isolate whether the issue is in the incoming webhook or in the reply step.