# Instance is offline for new user

**URL:** <https://community.n8n.io/t/instance-is-offline-for-new-user/213304>\
**Category:** Questions\
**Created:** [October 29, 2025, 6:45am UTC](https://community.n8n.io/t/instance-is-offline-for-new-user/213304 "2025-10-29T06:45:00Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![hifisoftng](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/hifisoftng/32/133125_2.png) [@hifisoftng](https://community.n8n.io/u/hifisoftng)\
**Post date:** [October 29, 2025, 6:45am UTC](https://community.n8n.io/t/instance-is-offline-for-new-user/213304/1 "2025-10-29T06:45:00Z")

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Describe the problem/error/question  
I subscribe for n8n cloud and the instance is offline, I tried to restart several times without success

What is the error message (if any)?  
Currently offline when I log in.  
When I try to restart → Successfully triggered restart. Your instance is restarting → Currently in progress → then **Currently offline**

Running version n8n@1.116.2

## Please share your workflow

```auto
(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

```

## Share the output returned by the last node

## Information on your n8n setup

- **n8n version:**
- **Database (default: SQLite):**
- **n8n EXECUTIONS\_PROCESS setting (default: own, main):**
- **Running n8n via (Docker, npm, n8n cloud, desktop app):**
- **Operating system:**

---

<div class="post-metadata">

**Author:** ![system](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/system/32/195824_2.png) [@system](https://community.n8n.io/u/system)\
**Post date:** [January 27, 2026, 6:45am UTC](https://community.n8n.io/t/instance-is-offline-for-new-user/213304/2 "2026-01-27T06:45:22Z")

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