Instance only offline

Describe the issue/error/question

I subscribe for n8n cloud and the instance is offline, I tried to restart several times without success

What is the error message (if any)?

Currently offline when I log in.
When I try to restart → Successfully triggered restart. Your instance is restarting → Currently in progress → then currently offline

Information on your n8n setup

  • **n8n version:**Running version [email protected]
  • Running n8n via [Docker, npm, n8n.cloud, desktop app]: N8N Cloud

Good Morning @Anilton_Veiga, I am so sorry for the trouble. I’ll look into this and will get back to you as soon as possible.

Hey @Anilton_Veiga, just a quick update on this. I was unfortunately unable to resolve the problem myself and have reached out to the engineering team on this one.

We will, of course, provide you with an update once this has been sorted. Please accept my sincere apologies for the trouble :frowning:

Hi @Anilton_Veiga, your instance should now be up and running. Please accept my apologies for the delay in provisioning.

Hi @MutedJam no worries, this morning when tried again everything was right. Thank you.

1 Like

Hello, I am having the same issue. Can you help me?

I restarted several times and nothing.

Kind regards,

Hi @iidea, welcome to the community! I am so sorry for the trouble.

It seems you have already reached out to us via the support email address and I just got back to you there.