# Instance only offline

**URL:** <https://community.n8n.io/t/instance-only-offline/14899>\
**Category:** Questions\
**Tags:** cloud\
**Created:** [June 16, 2022, 4:18am UTC](https://community.n8n.io/t/instance-only-offline/14899 "2022-06-16T04:18:11Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Anilton\_Veiga](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/anilton_veiga/32/14222_2.png) [@Anilton\_Veiga](https://community.n8n.io/u/Anilton_Veiga)\
**Post date:** [June 16, 2022, 4:18am UTC](https://community.n8n.io/t/instance-only-offline/14899/1 "2022-06-16T04:18:12Z")

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## Describe the issue/error/question

I subscribe for n8n cloud and the instance is offline, I tried to restart several times without success

## What is the error message (if any)?

Currently offline when I log in.  
When I try to restart → Successfully triggered restart. Your instance is restarting → Currently in progress → then currently offline

## Information on your n8n setup

- \*\*n8n version:\*\*Running version n8n@0.179.0
- **Running n8n via [Docker, npm, n8n.cloud, desktop app]:** N8N Cloud

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**Author:** ![MutedJam](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/mutedjam/32/70851_2.png) [@MutedJam](https://community.n8n.io/u/MutedJam)\
**Post date:** [June 16, 2022, 6:17am UTC](https://community.n8n.io/t/instance-only-offline/14899/3 "2022-06-16T06:17:46Z")

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Good Morning @Anilton_Veiga, I am so sorry for the trouble. I’ll look into this and will get back to you as soon as possible.

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**Author:** ![MutedJam](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/mutedjam/32/70851_2.png) [@MutedJam](https://community.n8n.io/u/MutedJam)\
**Post date:** [June 16, 2022, 6:46am UTC](https://community.n8n.io/t/instance-only-offline/14899/5 "2022-06-16T06:46:40Z")

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Hey @Anilton_Veiga, just a quick update on this. I was unfortunately unable to resolve the problem myself and have reached out to the engineering team on this one.

We will, of course, provide you with an update once this has been sorted. Please accept my sincere apologies for the trouble ☹

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<div class="post-metadata">

**Author:** ![MutedJam](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/mutedjam/32/70851_2.png) [@MutedJam](https://community.n8n.io/u/MutedJam)\
**Post date:** [June 16, 2022, 8:39am UTC](https://community.n8n.io/t/instance-only-offline/14899/6 "2022-06-16T08:39:39Z")

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Hi @Anilton_Veiga, your instance should now be up and running. Please accept my apologies for the delay in provisioning.

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<div class="post-metadata">

**Author:** ![Anilton\_Veiga](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/anilton_veiga/32/14222_2.png) [@Anilton\_Veiga](https://community.n8n.io/u/Anilton_Veiga)\
**Post date:** [June 16, 2022, 7:00pm UTC](https://community.n8n.io/t/instance-only-offline/14899/7 "2022-06-16T19:00:35Z")

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Hi @MutedJam no worries, this morning when tried again everything was right. Thank you.

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**Author:** ![iidea](https://avatars.discourse-cdn.com/v4/letter/i/ea666f/32.png) [@iidea](https://community.n8n.io/u/iidea)\
**Post date:** [July 27, 2022, 4:43pm UTC](https://community.n8n.io/t/instance-only-offline/14899/8 "2022-07-27T16:43:35Z")

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Hello, I am having the same issue. Can you help me?

I restarted several times and nothing.

Kind regards,

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<div class="post-metadata">

**Author:** ![MutedJam](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/mutedjam/32/70851_2.png) [@MutedJam](https://community.n8n.io/u/MutedJam)\
**Post date:** [July 28, 2022, 6:56am UTC](https://community.n8n.io/t/instance-only-offline/14899/10 "2022-07-28T06:56:38Z")

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Hi @iidea, welcome to the community! I am so sorry for the trouble.

It seems you have already reached out to us via the support email address and I just got back to you there.