License Key Not Delivered via Email on Docker Setup (UI Shows Success)

License Key Not Delivered via Email on Docker Setup (UI Shows Success)

Describe the problem/error/question

I am running n8n via Docker, and I cannot receive the license key email after requesting it through the web interface. The UI shows a successful submission, but the email never arrives in my inbox (nor spam/junk folders).

I have confirmed that the n8n container has outbound internet access. I have tried two different email addresses (including ProtonMail and a standard provider) without success.

What is the error message (if any)?

There is no error message in the UI. The UI displays the green success notification:

“Your license key is being generated! We’ve got your request, and it’s currently being processed. Your license will be generated soon and sent to [my email].”

In the Docker logs, there are no errors related to email sending or communication during the license request. The most relevant (and normal) log entries after initialization are:

[license SDK] Skipping renewal on init: license cert is not initialized Registered runner “JS Task Runner” (…) Version: 1.122.5 Editor is now accessible via: http://localhost:5678

hello @hancilar

There is currently an issue with Cloudflare that may be preventing you from receiving an email. Please, wait until it’s resolved and try again

Cloudflare down? Current problems and outages | Downdetector

There are no Cloudflare problems at the moment but same issue exists. I deployed live n8n on my domain and problem is same. I cannot get any email from n8n.

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It’s been 5 hours. It says there are no issues on Cloudflare, but many people, including myself, are unable to obtain a license key. Can you provide an explanation about this?

I’m also having this issue

“There are a lot of people who haven’t received it, including me. I don’t see anyone with this issue getting support. Are they avoiding us?”

it seems that way

An n8n employee said that it will be fixed soon. You can find the post here: I did not receive my free self‑hosted activation key - #2 by jabbson

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