Magic Link Not Working [Urgent Business Issue]

Questions
1

Describe the problem/error/question

I am trying to log into my admin panel to re-open my workspace, I believe it closed due to a billing error.

I also tried it on a test account and it wasn’t working there either. I need to have this up and running again as soon as possible.
I have already contacted the support and help emails as well as Niklas’ email and had no response on this issue.

Information on your n8n setup

  • n8n version: NA
  • Database (default: SQLite): NA
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app): Desktop
  • Operating system: Mac
2

Hi @Tatenda Welcome!
I think @Jon_James would really be able to help you out!

3

@Tatenda, what’s your ticket?

5

I have sent over emails with no response so I don’t have a ticket number

6

This is exactly what I have done but I have had no response for more than a day now, not even an automated response

7

That’s strange @Tatenda, that doesn’t align with the n8n team’s behavior.
Which email did you send it to and what is your email please?

8

@Tatenda if possible, please explain further “I’m trying to log in to my admin panel to reopen my workspace, I believe it closed due to a billing error.”

9

I sent it from contact@letpilot.io, I emailed help@n8n.io, support@n8n.io and niklas@info.n8n.io with no response, not even an automated one from anybody

10

Is there a billing issue?

11

Yes there was, but I can’t log in to update my billing details

12

@Tatenda also send it to the email billing@n8n.io
include your n8n Cloud username, error details and specific error messages to speed up the process.
But I’m not sure if this is related to your access.

13

I’ve sent the email, thank you. Hopefully they respond

14

It looks like your support request has been forwarded. Please let us know if it doesn’t work out.
I hope it gets resolved soon!

15

@Tatenda Hi - this is Jon from the n8n team, I’ll respond to your support ticket shortly.

16

Hey Jon, really appreciate that, hope to get it sorted soon. Thank you!

17

@Tatenda I DM’d you - please check it when you have a moment.

best,
Jon

18

Hey @Jon_James I’m going through the same issue, I’ve been using Pro 50k executions around a year, had an old card on file, I emailed and the response was to try the magic link, although I previously explained I receive no email when I use the magic link, if you’re able to help that’ll be really appreciated as operations for my business are currently stalled without N8N.

Many thanks in advance

19

Hi @jrw888

One of my colleagues replied on the support thread yesterday evening, if there’s still an issue reply on the thread but feel free to ping me too.

Best,
Jon