Ah, I see. You probably want to use RAG and Tools. Have you played with them?
With RAG you can create a Vector Store with documents with info related to the business. It’s also possible to use a web crawler as RAG, so you can target a site and make it the content for the RAG.
And you can create a sub-workflow tool with firstname and contact number as arguments, so the agente will call this tool once the user interacts and the tool is called