My n8n cloud workspace has been offline for 10+ hours.

Questions
1

Describe the problem/error/question: My n8n cloud workspace has been offline for 10+ hours..

Screenshot 2026-05-19 at 07.44.08
Screenshot 2026-05-19 at 07.44.083154×644 175 KB

Screenshot 2026-05-19 at 07.44.38
Screenshot 2026-05-19 at 07.44.381898×1662 225 KB

Screenshot 2026-05-19 at 07.44.59
Screenshot 2026-05-19 at 07.44.59990×734 31.1 KB

Already contacted support, no fix yet. Version 2.20.9, still offline. Please help urgently.

What is the error message (if any)?

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
2

Hi @Khoa_Truong_Dang, welcome!
Have you tried restarting your n8n instance? If yes, I think this is the most you can do on the user side. I think @Jon_James :flexed_biceps: would be able to assist you better!

3

Thanks Anshul @Khoa_Truong_Dang - I’ve responded on the support ticket.