Hello everyone,
I would like to create an AI agent that can answer support queries via WhatsApp and transfer the chat owner to a real person. To do this, there must be a history in which all communication from the AI agent is stored so that a human can follow it.
I could, of course, implement this using N8N. As I see it, this would require
- registering a WhatsApp number, e.g. with Meta
- creating the agent with the response logic in N8N
- creating a database in which all chats are entered
- implementing a logic for the handover to the human being
Now it is important that the agent works well, that all data is stored reliably and that it is handed over to the human being when the handover takes place. Therefore, I would like to know if you can recommend software for this use case that already has some of these features natively, or if N8N would be your preferred solution. I don’t like reinventing the wheel, and I imagine that solutions for such a use case already exist.
Thank you very much.