N8n cloud : Does not send me the invite email

[nnadon]

Describe the problem/error/question

Someone added me and my coleague to their n8n cloud environment. He received the email, not me. Same o365 Tenant for both of us. We tried twice.
I checked junk emails and quarantine, the email never came through!

I can’t find a general support option for cloud customers.

What is the error message (if any)?

no message

Please share your workflow

N/A

Share the output returned by the last node

N/A

Information on your n8n setup

• n8n version: cloud latest
• Database (default: SQLite): N/A
• n8n EXECUTIONS_PROCESS setting (default: own, main): N/A
• Running n8n via (Docker, npm, n8n cloud, desktop app): cloud
• Operating system: N/A

[achamm]

Ensure the person who sent the invite sent it to the right email!

[nnadon]

Oh, she shared her screen, we made sure it was correctly written, and that there were no unwanted space at the begining or end of the email.

[achamm]

is there any difference at all between your friends o365 and yours besides the email? Any different settings or anything?

[nnadon]

Not that I know of… It is like if for some reason my email never left (and we tried twice)
I would like to speak to a support person on n8n.cloud’s side, but there are no contact information to reach them.

Here is a redacted print screen of the moment where she sent me the invite… My coleague got it right away, I did not get it.

[achamm]

You can contact support at [email protected]

[achamm]

but if you can try with a diff email for now that’ll work 2.

[vestrgaard]

Hi @nnadon

Admin of the instance should able to goto https://yourdomain.app.n8n.cloud/settings/users and resend or copy the invitation link

[nnadon]

Oh, good call, I will ask her and report if it works…
We should mark this as resolved for now as I will be contacting support.
Is there a button for that?

Edit: Nevermind, I found the button!

[achamm]

Thank you!