Describe the problem/error/question
We’re trying to add a team member ([email protected]) to a shared project in n8n Cloud (AF Advisors). He initially had ownership, but due to execution issues we temporarily reverted it. Now we’re trying to re-invite him, but the platform behaves as if his account is in a broken or partial state.
Key symptoms:
- He receives invite emails, but when clicking the link, he’s asked to “set up an account”, despite already having one.
- Logging in shows no shared projects.
- Invite links either hang or result in “setup new account” prompts.
- Password reset emails never arrive, even though spam filters have been checked.
- We suspect a duplicate/ghost account conflict.
We’ve tried removing and re-inviting him, sharing the direct invite link manually, and testing from multiple browsers and devices. Still, he can’t access the project.
He has active credits on this email, so starting a new account isn’t an option.
What is the error message (if any)?
No explicit error message, but login hangs, and invite links lead to an account setup loop. Password reset doesn’t work.
Please share your workflow
N/A – this is about user/project access, not the workflow itself.
Share the output returned by the last node
N/A
Information on your n8n setup
- n8n version: Most recent n8n Cloud version (July 2025)
- Database (default: SQLite): Cloud-managed
- n8n EXECUTIONS_PROCESS setting (default: own, main): Default (Cloud)
- Running n8n via (Docker, npm, n8n cloud, desktop app): n8n Cloud
- Operating system: Windows (on our side); Windows for user