N8n Cloud workspace stays offline after plan upgrade on brand new account

Questions
1

Hi n8n team & community,
I’m running into a pretty confusing issue with n8n Cloud and I’m hoping someone can help or confirm if this is a known problem.
Context:

  • Brand new n8n Cloud account
  • Workspace was created successfully
  • I upgraded my plan (payment completed, activation confirmed)
  • After the upgrade, the workspace never comes online
    Current state:
  • Workspace shows as OFFLINE
  • No error messages shown anywhere
  • I restarted the workspace more than 10 times
  • Activation process is confirmed as completed
  • Admin Panel shows no obvious errors
  • All n8n services are reported as operational
    Support interaction so far:
  • AI support keeps looping on “please complete activation”
  • I have confirmed activation multiple times
  • Screenshots of the Admin Panel were already provided to support
  • Ticket has been escalated to a human, but no response yet
    Suspicion:
    It feels like this might be a backend / database provisioning issue, especially since:
  • This is a brand new account
  • The issue started immediately after upgrading the plan
  • There are no user-facing errors at all
    Questions:
  1. Has anyone experienced a Cloud workspace stuck offline after a plan upgrade?
  2. Are there known database or provisioning delays/issues that can cause this?
  3. Is there anything I can check or trigger manually on my side?
    At the moment I’ve paid for the upgrade but can’t access my workspace at all, which is pretty frustrating.
    Any insights from n8n staff or other Cloud users would be highly appreciated.
    Thanks in advance :folded_hands:
2

Hey, are you on our Cloud plan? If so, please email [email protected]. They can check the logs and assist accordingly :slight_smile:

3

Hi @krisn0x,

yes, this is an n8n Cloud workspace and I already have an active support ticket with the Cloud support team.

The confusing part is exactly this:

  • Brand new Cloud account
  • Plan upgrade completed and confirmed
  • Workspace still stays offline
  • No visible errors, no failed startup logs exposed to the user
  • Support AI keeps looping on “activation” although activation is confirmed

So emailing [email protected] again doesn’t really move this forward unless someone can actually inspect the backend logs or provisioning state.

From a user perspective this looks like a failed workspace / database provisioning after the plan upgrade.

That’s why I posted here — mainly to check:

  • whether this is a known Cloud issue
  • or if a staff member can nudge this internally

Happy to provide ticket ID or timestamps if that helps.
Thanks.

4

Additional update after ~24 hours:

Unfortunately, after more than 24 hours without a working workspace or a concrete resolution, I have to seriously reconsider relying on n8n Cloud.

At this point I’m forced to either:

  • switch to another hosted automation service, or
  • fall back to the local / self-hosted version

The concerning part is not just the delay, but the fact that:

  • this is a brand new n8n Cloud account
  • the plan upgrade was completed successfully
  • and yet the workspace never came online at all

If a freshly created Cloud workspace cannot start reliably, it raises serious concerns about how safe it is to depend on the hosted service for production workloads without visibility into errors or recovery options.

I’m still open to resolving this and continuing with n8n Cloud, but right now the experience is unfortunately a very bad first impression.

If someone from the n8n team can look into this on the backend side (provisioning / database / workspace bootstrap), I’d really appreciate it.

6

Hi

This is Jon from the support team, I have redeployed the instance and can see its online now. I’ll also respond to the support ticket(s)

Cheers!
Jon

1 Like