Hi @Dean_Savery,
This is a direct match for what I’m actively working on. I just finished building a WhatsApp AI concierge system that’s going into production — built on WhatsApp Business API with Meta webhooks, handling multi-turn conversations, booking flows, and intelligent routing. So I’m deep in exactly this stack right now.
Directly relevant experience:
- WhatsApp Business API + Meta webhooks: Hands-on production experience with webhook verification, message type handling (text, interactive buttons, list messages, template messages, media), and delivery/read receipt processing
- Edge-case handling in conversational flows: Built logic for out-of-order messages, session timeouts, unexpected user inputs, message deduplication (Meta sometimes sends duplicate webhooks), and graceful fallbacks when users go off-script
- Production robustness: Implemented retry logic with exponential backoff, dead-letter queues for failed message processing, structured error logging, and alerting (Slack/email) when workflows hit unexpected states
- n8n + custom code hybrid: For complex WhatsApp logic, I combine n8n’s visual orchestration with custom JavaScript/Python function nodes for the parts that need more control — message parsing, state management, conditional routing based on conversation context
What I’d bring to your project:
Since your system is already live, I’d approach this carefully:
- Audit first — review the current workflow architecture, identify the specific edge cases and message types needed
- Incremental extensions — add new message type support and edge-case logic without touching working production paths
- Test in parallel — new branches tested alongside live flows before cutover
- Documentation — clear notes on what was added and why, so your team can maintain it
Timezone: I’m India-based (IST = GMT+5:30), but I work flexible hours and have strong overlap with Irish business hours. I’m used to async collaboration with UK/EU clients.
About me: Priyanshu Kumar, founder of Evara AI (IIT Bhubaneswar incubated). I specialize in WhatsApp automation and AI systems. Happy to start with a small scoped ticket to prove the fit before committing to larger work.
DM me here or I can share more details on a quick call.
Priyanshu Kumar | Evara AI